Westminster Canterbury on Chesapeake Bay
  • Virginia Beach, VA, USA
  • Full Time

Westminster-Canterbury on Chesapeake Bay currently has an amazing opportunity to serve others and grow professionally in a supportive environment. Our residents choose to live in our community based on the impeccable service, the warm, family-friendly atmosphere and the clean and inviting living spaces. We welcome YOU to join in on the incredible rewards of serving our residents.

Westminster Canterbury on Chesapeake Bay is currently hiring a Billing Quality Assurance/Quality Control Coordinator for our Accounting Department.

Our Full-Time employees are eligible for Medical, Dental and Vision Benefits on the first day of employment!

What will I do?

Our Billing Quality Assurance/Quality Control Coordinator Generalist is Responsible for reviewing AR Team's work regularly to ensure that the highest standards of quality and accuracy are maintained by the AR team.

  • Maintain accuracy rates for billing, as well as provide constructive feedback to the AR Team for improvement.
  • Works with the AR Team to ensure that the highest level of customer service is achieved for residents and staff through prompt follow-up and resolution of billing issues.
  • Develops complex metrics, financial and operational reports for decision-making. Analyzes reports and information and recommend solutions and opportunities for improvements to departmental and senior management.
  • Work with the AR Team and residents to remedy billing issues and/or payments.

What do I need for this role?

  • A High School Degree or GED required.
  • Minimum of three years of healthcare billing and finance required, preferably in a long-term care environment.
  • Knowledge of Medicare/Medicaid billing preferred.
  • Demonstrated knowledge of Microsoft Office Suite software and electronic billing is essential.
  • Demonstrated advanced analytical skills relating to AR billing and reporting.
  • Demonstrated advanced Excel (spreadsheet) knowledge and skill to create management reports by effectively manipulating data and presenting it in an understandable and useful format.
  • Strong knowledge of Medical Billing System processes and the Revenue Cycle Management with a demonstrated understanding of how systems impact resident, patient, and insurance billing.
  • High degree of accuracy, attention to detail, and organization skills
  • Excellent problem solving and decision-making skills
  • Must possess excellent interpersonal skills and the ability to work with others positively and constructively in both written and verbal communications.
  • Ability to work and interact professionally with residents, payor representatives, families, and coworkers.
  • Must be able to handle multiple tasks simultaneously, react quickly under stringent time frames, and meet fixed deadlines.
  • Must be able to clearly and concisely explain billing procedures and claims adjudication to AR Team, staff, residents, insurance companies, and/or family members.
  • Must be able to develop billing SOP, job aides, AR policies and procedures, and organize materials in a presentable format.
  • Must be able to organize workflow, prioritize tasks, research accounts, and work effectively and efficiently with minimal supervision.


What makes Westminster Canterbury on Chesapeake Bay unique? 

Founded in 1982, Westminster Canterbury on Chesapeake Bay is a faith based, not-for-profit, Life Plan Continuing Care Community to serve older adults of all beliefs, their families and the broader community. 

Our waterfront community, located on the southern shore of Chesapeake Bay in Virginia Beach, in a beautiful, resort-like setting, provides innovative and comprehensive services designed to offer independent living, assisted living, and nursing care solutions. 

Our employees, residents and guests carry out our mission daily: Creating community to foster joy and well-being.   We maintain a close and friendly culture for our staff and residents by adhering to our Values of achieving excellence by giving and expecting:  

RESPECT for each Person.

PASSION for what we do. 


Check out our Facebook page at https://www.facebook.com/WestminsterCanterbury

Stay updated on Westminster Canterbury on Chesapeake Bay's response to COVID-19: https://www.wcbay.com/coronavirus

Westminster Canterbury on Chesapeake Bay is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status. Candidates are screened, in accordance with the Code of Virginia, with the State Police criminal background check including sex offender crimes. All new hires are subject to a Pre-Employment Drug Screen.

Full Job Description
Westminster Canterbury on Chesapeake Bay
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